1. All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on backorder for you because it is out of stock.
2. Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for backorder items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfill your order.
3. Please note that in all cases we must have an email address and contact telephone number for you. We will not be able to process your order without this information.
Options to place your order:
1. Website - Place your order directly on www.fraslin.co.za
2. Telephone / Email - A product expert will generate a uote for you. Once accepted and payment has been received your order will be generated.
PAYMENTS
1. Payment may be made via Visa, MasterCard, Payfast, or by bank transfer into the FRASLIN bank account, the details of which will be provided on request.
2. Card transactions will be acquired for FRASLIN via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.
3. Customer details will be stored by FRASLIN separately from card details which are entered by the client on DPO Payfast’s secure site. For more detail on DPO Payfast refer to www.payfast.co.za.
4. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
5. FRASLIN takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
DELIVERY
1a. Subject to availability and receipt of payment, requests will be processed within 2 days and delivery details confirmed by way of email.
1b. Available products will be delivered within 3 to 5 working days. While pre-ordered products may take up to 2 weeks to arrive in South Africa and another 3 working days to be delivered to the provided address.
2. No damage claims will be entertained unless reported to us within 24 hours of goods being received and accepted.
3. Any complaints as to the condition or count of goods must be made to FRASLIN.
4. Only small items using the Post can be sent to PO box's. All other items are sent via courier and require a street address.
5. Late Deliveries -We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
6. Designer clothing take 60 days after payment to arrive, while non branded (non designer)items whether clothes bedding take 15 days after payment this is before Wednesday.
1. Short Deliveries & Damage To Packaging - When the delivering carrier brings your order you MUST count the items you receive & look for any damage to the packaging. It is noted on the carrier's delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier's delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Damage to packaging MUST be noted on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order & that the packaging was in good condition. Any short delivery of boxes must be reported to FRASLIN within 24 hours of signing. Neither FRASLIN nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note.
GENERAL
1. FRASLIN is an importer and retailer beauty accessories, wears/clothings consumers.
2. Disclaimer. Every effort is made to ensure that the information contained on this website is accurate and up to date. However, FRASLIN cannot be held liable for mistakes or omissions.
3. Prices are subject to change, as they are based on the international exchange rate.
4. FRASLIN may not be held responsible for any injury incurred / caused by these products.
5. Some Items on our website are represented with R0.00 rand value - The items cannot be purchased for R0. Please contact us regarding these prices.
6. All goods remain the property of FRASLIN, until payment has been received in full.
7. Acceptance of the goods is also an acceptance of the conditions as above.
8. FRASLIN shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
9. This website is governed by the laws of South Africa and FRASLIN chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature - Marshalltown, Johannesburg, 2001.
10. FRASLIN is the trading name of FRASLIN (Pty) Ltd, and is a private company incorporated in South Africa and registered.
11. FRASLIN may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. By use of this web site you agree to all terms and conditions as stated here in
13. If you have any questions or comments about our website please email admin@fraslin.co.za , or phone 078 147 0962
